Support
Please include your device model, iOS version, and your in-game display name so we can help faster.
Frequently Asked Questions
I can't hear any music or sound.
Check the volume buttons and Control Center volume slider. Background music can also be turned on/off inside the game: tap the 🎵 Music button on the home screen.
Online matchmaking doesn't find a race.
Matchmaking needs a network connection. If you are on Wi-Fi behind a strict firewall, try cellular data. Matches start automatically within about 15 seconds even when few players are online.
I purchased coins but didn't receive them.
Completed App Store payments are normally credited within seconds. If coins are missing, force-quit and reopen the game. If they still don't appear, email us with your App Store receipt and we will make it right.
How do I change the game language?
The game follows your system language by default. Tap the 🌐 language button on the home screen to switch between Chinese, English, Japanese, Korean, French, Spanish, and Arabic at any time.
Will I lose my progress if I delete the app?
Game progress (coins, cars, upgrades, rank) is stored locally on your device. Deleting the app removes local progress, so keep that in mind before uninstalling.
How do I request deletion of my online data?
Email us your in-game display name and we will remove your leaderboard entries and race replays from our server. See our Privacy Policy for details.